TrueWin Terms of Use: Our Rules in Our Own Words
Terms are usually written to be enforced, not read. We have written this page to be read. It restates the terms that govern TrueWin Casino in our own voice and in the order a player meets them – registration, the account, wagers, interruptions, money, promotions and quiet accounts. Nothing here goes beyond what we publish, and where we have not published a detail we say so rather than imply one. One clause outranks the rest, and we place it here as well as at the end: online betting and casino play are not permitted in every jurisdiction, and we require every person to confirm independently that such activity is lawful where they are before registering, depositing or playing. That check is yours to make… we do not make it for you.
What These Terms Cover
We are Coin Technology Projects LLC, holder of commercial licence number CN-3762798; our registered address, the law governing these terms and the courts with jurisdiction over any dispute are stated in the full Terms of Use, which are written in English and prevail in that language over any translation. Our website and our mobile application are one site under one set of terms. Using either – browsing, registering, depositing or wagering – confirms that you have read and accepted the terms, the Game Rules and the responsible gaming information, and that you have the physical, mental and financial capacity to play responsibly. A revised version takes effect once we publish it, we make reasonable efforts to flag material changes by phone, email or social media, and continued use afterwards counts as acceptance. Glance at the current version before any large deposit.
Who May Open an Account
We open accounts only to people who meet every condition below at once, and our terms place responsibility for meeting them on the applicant:
- A natural person aged 21 or over, with age evidenced by valid identification documents that we check before the account opens;
- One account per person – we do not permit a second in the same name;
- Physically located in a place where use of the site is permitted, and not resident in a sanctioned, embargoed or high-risk country;
- Not listed on any gaming exclusion register;
- Not using a VPN or similar tool to disguise location, because we do not pay winnings on wagers placed that way.
We treat play under 21 as a criminal offence and bar anyone who facilitates it. Have the documents ready before you begin.
Your Account and Your Credentials
Your username is the phone number or email address verified at registration, and it cannot be changed afterwards. Your password must be 8-20 characters long and combine upper and lower case letters, numbers and at least one symbol; the “Forgot Password?” link on the login page resets it, and a forgotten username is restored through our support team. We monitor and record account use. You must tell us promptly about a compromised login or a lost or stolen payment card, and we, for our part, never ask for bank details by email, text message or telephone – so any such request is not from us. We hold player funds in a segregated account that is not available to our creditors. Choose a password that appears nowhere else – the one safeguard we cannot supply.
How We Take and Settle Wagers
A wager passes through fixed stages, and the table sets them out as our terms define them.
| Stage | Our rule |
| Before staking | Every game has its own Game Rules – minimum and maximum wager, maximum payout – which you must read first |
| Odds | Valid until the advertised start time of the event; in-play markets accept wagers after the event has begun |
| Confirmation | A wager counts only once it appears as confirmed in your wager history |
| Cancellation | A confirmed bet cannot be cancelled |
| Sports settlement | The official result confirmed by the relevant governing body on the day of the event |
| Casino settlement | The outcome recorded on our servers; for live games, confirmation by the hosting system or gaming attendant |
| Disagreement | Where the screen and our server record differ, the server record counts; animations and overlays are illustrative only |
Our interactive games come from licensed vendors and are independently tested and certified by a third-party laboratory; we do not publish a list of provider names. The wager history is your record as much as ours; check it right after confirming.
If a Game Is Interrupted
Connections fail. Our terms say what happens next, so that nothing is left to argument:
- an interrupted live game continues to completion or on its default action – “stand” in blackjack, for example – and the wager stands;
- an interactive game that supports resuming saves its state, and you have thirty days to reconnect and finish it;
- an interactive game that cannot be resumed is completed in the background;
- interruptions traced to our own servers are investigated through internal logs, and affected games may be voided with a refund, compensation or a replay;
- planned maintenance is not an interruption, and we give notice where scheduled work is expected to exceed thirty minutes.
A dropped session is rarely a lost bet. Look at the wager history before writing to us; the answer is usually already there.
Our Cashier Rules
We accept deposits only from payment methods and bank accounts in your own name, we return winnings to a method in that same name, bank payouts use an IBAN, and every figure on the platform is in AED.
| Rule | Value |
| Sports stake per ticket | Minimum AED 1.00, maximum AED 10,000.00 |
| Maximum sports payout | AED 1,000,000.00 |
| Withdrawal fee | AED 5 per transaction |
| Withdrawal processing | Within five business days; large payouts may be reviewed further |
| Casino wager and payout limits | Per game, in the Game Rules |
| Interest on balances | None |
We may apply a daily deposit limit or a single-transaction limit at our discretion. Our FAQ states that only winnings are withdrawn as balance, with deposited funds refundable to the registered bank account or original card, and that no tax is deducted from prize-winning customers under the law we operate under. We do not publish a list of deposit methods. Keep your payment details current.
Our Promotions
From time to time we publish free wagers, enhanced odds and multiplier bonuses, each with its own Promotional Terms. Our general rules are firm: only offers published on the site are valid; each is limited in time and forfeited on expiry; wagers placed under promotional terms do not qualify for further offers unless the promotion says so expressly; we may withdraw or amend any promotion at any time without refund or replacement; and we may disqualify a player for breaching the terms, exploiting an offer, or for responsible-gaming or regulatory reasons. Where a promotion’s conditions conflict with these general terms, the general terms prevail. Minimum deposits, wagering requirements, eligible providers and maximum payouts sit in each offer’s own conditions, not here – read those before opting in, every time.
When an Account Goes Quiet
An account with no activity for six months becomes dormant and may need re-verification before use. After three years of inactivity we may close it and return any remaining balance to the registered payment method. During a self-exclusion the account stays closed until the chosen period has run in full, though winnings remain withdrawable throughout. Logging in occasionally keeps an account active.
What We May Do, and What You May Do
Responsible play is written into these terms rather than added to them. We may impose limits on frequency of play, deposit size or spend, we monitor deviations from a player’s usual pattern, and we may use personal data to identify and contact players who appear at risk. You may set deposit limits by day, week or month that cannot be exceeded once in place, and self-exclusion for 24 hours, 48 hours, 7 days or 30 days – or a period of your choosing – from the account or by email to support. Our responsible gaming section holds a fourteen-question self-assessment, with five or more “yes” answers as the signal to use the tools or seek professional help, and a “Talk to us” link to our team. Gaming on TrueWin is entertainment with financial risk, never income. Set the limit before the first deposit.
Complaints, and the Reminder We End On
We accept complaints around the clock at [email protected] and through the Help Center; live chat and our social media accounts handle everyday questions, and [email protected] handles personal-data requests. We do not name an external dispute-resolution body on the official website; the governing law and courts are identified in the full terms. We close where we opened: confirming that online betting or casino play is permitted in your own jurisdiction before registering, depositing or placing a wager is your responsibility and no one else’s. Read the full terms once. Then play, if at all, within them.