TrueWin About Us: What We Are, What We Are Not and What We Ask of You
An introduction should say plainly what a company is and, just as plainly, what it is not. This page does both, in our own voice, drawing only on what we publish in our terms, our help pages and our responsible gaming guide. Nothing here is decorated. Where we have not published a detail, we say so instead of implying one. And because it governs everything else on the site, one statement comes before the rest: online betting and casino play are not permitted in every jurisdiction, and we ask every person to confirm independently that such activity is lawful where they are before registering, depositing or playing. We can describe TrueWin Casino. We cannot make that decision for anyone… and we do not try to.
What We Are
We are Coin Technology Projects LLC, a limited liability company holding commercial licence number CN-3762798; our registered address, the law governing our terms and the courts with jurisdiction over any dispute are set out in full in the Terms of Use, which are written in English and prevail in that language over any translation. We operate one platform through a website and a mobile application, treated as a single site under one set of rules. We describe ourselves as one of the fastest-growing companies in the betting industry, and our two stated aims are to offer the best iGaming and sports betting experience in a safe and secure environment and to become one of the most trustworthy gaming platforms in our home market. More than one hundred people work on the product – researchers, developers, data analysts, product specialists and real online bettors and casino players. Read our terms once; they say more about us than any slogan.
What We Are Not
Clarity cuts both ways, so here is the other side of the ledger:
- we are not a source of income – gaming on our platform is entertainment that carries financial risk, outcomes are random, and no analysis makes a sporting result predictable;
- we are not open to anyone under 21, and we treat play below that age as a criminal offence;
- we are not a licence for play in any particular country – our licence identifies us as a company and says nothing about the reader’s jurisdiction;
- we are not a home for more than one account per person, for players using a VPN to hide their location, or for residents of sanctioned, embargoed or high-risk countries;
- we are not going to ask for bank details by email, text message or telephone. Ever.
If a message claiming to come from us does any of the above, it did not come from us. Report it and change the password.
What We Offer
Three families of game sit under one account and one balance. The table shows what each contains and the basis on which we settle it.
| Family | Content | We settle on |
| Sportsbook | Singles, multiples and system bets; in-play markets; multiples across football, cricket, basketball and other sports | The official result confirmed by the relevant governing body on the day of the event |
| Interactive games | Slot games, table games and scratch-cards on a certified random number generator | The outcome recorded on our servers |
| Live games | Sessions run by a human dealer or by equipment such as an automated roulette wheel or ball blower | Confirmation by the hosting system or gaming attendant; animations and overlays are illustrative only |
Our interactive games come from licensed vendors and are independently tested and certified by a third-party laboratory. We do not publish a list of provider names. Every game has its own Game Rules – minimum and maximum wager, maximum payout – and we ask that they be read before any stake is placed. Five minutes with a game’s rules beats an hour with support later.
How We Settle and Handle Interruptions
Odds hold until the advertised start time of an event, and in-play markets accept wagers after it has begun. A wager exists once it appears as confirmed in the wager history, and from that moment it cannot be cancelled. Where the screen and our server record disagree, the server record counts. Interruptions follow a published procedure: a live game continues to completion or on its default action – “stand” in blackjack, for instance – and the wager stands; an interactive game that supports resuming saves its state for thirty days, while one that does not is completed in the background; interruptions traced to our own servers are investigated through internal logs and may end in a refund, compensation or a replay. Planned maintenance is not an interruption, and we give notice where scheduled work is expected to exceed thirty minutes. Check the wager history after any dropped session – it usually already holds the answer.
How We Verify and Protect
Every account opens the same way. Valid identification documents evidencing age are checked before access is granted, and identity and geolocation screening runs through third-party KYC and geolocation providers. The data we may collect includes full name, address, date of birth, nationality, a photograph or facial scan, passport or ID details, email, phone and payment details, all processed under our Privacy Notice in line with anti-money-laundering obligations. Access pairs a fixed username – the phone number or email verified at registration – with a password of 8-20 characters mixing upper and lower case letters, numbers and at least one symbol; account use is monitored and recorded. Player funds sit in a segregated account that is not available to our creditors. A password used nowhere else is the one safeguard we cannot provide for you. Please choose one.
What We Charge and Pay
Deposits come only from payment methods and bank accounts in the account holder’s own name; winnings return to a method in that name, bank payouts use an IBAN, and every figure is in AED.
| Rule | Value |
| Sports stake per ticket | AED 1.00 to AED 10,000.00 |
| Maximum sports payout | AED 1,000,000.00 |
| Withdrawal fee | AED 5 per transaction |
| Withdrawal processing | Within five business days; large payouts may be reviewed further |
| Casino limits | Per game, in the Game Rules |
| Interest on balances | None |
| Inactive accounts | Dormant after six months; closure possible after three years, balance returned |
We do not publish a list of deposit methods. Our FAQ states that only winnings are withdrawn as balance and that no tax is deducted from prize-winning customers under the law we operate under. Promotions – free wagers, enhanced odds, multiplier bonuses – appear from time to time, each with its own Promotional Terms carrying the minimum deposit, wagering requirement and eligible providers; only published offers are valid, each is time-limited, and our general terms prevail in any conflict. Read the conditions before opting in. Every time.
What We Ask of You
Our side of the agreement is above. Yours is short:
- Confirm that online betting or casino play is permitted in your jurisdiction before registering, depositing or wagering – this is your responsibility, not ours;
- Register once, at 21 or over, with genuine documents, from a place where use of the site is permitted;
- Read the terms, the Game Rules and the responsible gaming information, and accept them by using the platform;
- Keep your credentials to yourself and tell us promptly about a compromised login or a lost or stolen payment card;
- Treat play as entertainment with a cost agreed in advance, and use the tools below the moment it stops feeling that way.
None of these asks is unusual. Together they are what keeps the platform safe for everyone on it.
How We Help You Stay in Control
Every account offers deposit limits by day, week or month that cannot be exceeded once set, and self-exclusion for 24 hours, 48 hours, 7 days or 30 days, or a period of your choosing, activated from the account or by email to support – the account then stays closed until the period has run, with winnings still withdrawable. On our side, we may impose limits on frequency of play, deposit size or spend, we monitor deviations from a player’s usual pattern, and we may contact players who appear at risk. Our responsible gaming section holds a fourteen-question self-assessment; five or more “yes” answers are the signal to use these tools or seek professional help, and a “Talk to us” link leads to our team. Set a budget before the first deposit, then the limit to match.
How to Reach Us
Live chat on the platform, email at [email protected], the Help Center – where complaints are accepted around the clock – and our social media accounts cover everything day to day; personal-data requests go to [email protected]. Communications connected with the terms are in English. We would rather answer a question before a deposit than a complaint after one, so ask early. And the sentence we opened with closes the page: confirm that online betting or casino play is lawful where you are before registering, depositing or placing a wager. That part is yours.